European Consumer Centre Germany

Welcome to the English site for the European Consumer Centre (ECC) Germany. The ECC Germany offer free indivudual information about European consumer legislation and assistance in the resolution of cross-border disputes.

You will also find general information under "consumer topics" on the left side menu:

Do you already know about the speed-limits on German roads? Just click on our leaflet "Driving in Germany" or find other information about travelling to Germany under Germany/Tourism.

You want to know more about the German legal system? Just look under Germany/Legal Procedures.

You love the Côte d’Azur? Interested in becoming a house owner there? Find all the necessary information in our brochure "Buying a property in France" or more uselful advice under France/Renting and Housing.

The ECC Germany is part of a network of 29 centres in the European Union, in Iceland and Norway working together to resolve consumer disputes in an amicable manner.

However, the ECC Germany and France are somewhat unique bodies in this network as they are both located in Kehl, Germany placing them on the border of the two dynamic global markets that they represent. This is the only bi-national organization in the entire European network:

European Consumer Centre Germany
Bahnhofsplatz 3 / 77694 Kehl
Tel.: + 49 (0)7851 - 991 48 0, Fax: + 49 (0)7851 - 991 48 11
info@cec-zev.eu

Another office of ECC Germany is located in Kiel:

European Consumer Centre Germany - Kiel
Andreas-Gayk-Str. 15, 24103 Kiel
Postal address: Postfach 2025, 24019 Kiel
Tel. +49 431 / 590 99 50
Fax +49 431 / 590 99 77
evz@evz.de
www.evz.de